Privacy
Privacy notice
Keystone Self-Storage Limited ("Keystone", "we", "us") is responsible for the personal information described in this notice. We are registered in England and Wales, company number 17343194, registered office 2nd Floor, Maritime Place Quayside, Chatham Maritime, Chatham, Kent ME4 4QZ. We trade as Keystone Self Storage from Shearway Business Park, Pent Road, Folkestone, Kent CT19 4RJ.
ICO registration number: ZC273223.
For any question about your information, email customerservice@keystone-selfstorage.co.uk or write to us at the address above.
What we collect
Your details: name, address, phone, email, and company details if you are a business.
Your booking: unit, dates, fees, payments, declared value of goods, Contents Protection Plan choice and any claims.
Identity check: we confirm your identity with photo ID before you move in. This is done through Stripe Identity, which checks your ID and a selfie.
Vehicles: make, model, colour and registration of vehicles that will come to the site.
Your alternate contact person: their name and contact details, which you give us with their agreement.
Site security: CCTV images and a log of every gate, door and unit access.
Website use: pages visited, device and browser, collected through cookies if you accept them.
Messages: emails, calls, WhatsApp and social media messages you send us.
Why we use it, and our legal basis
To provide your storage: taking bookings, giving access, billing, managing your account and enforcing the agreement, including our lien and right of sale. Basis: to perform our contract with you.
To check identity and credit: to prevent fraud and protect the site, including checks through credit reference agencies and the Storer Check database (www.storercheck.uk). Basis: our legitimate interests, and to perform the contract.
To keep the site safe and secure: CCTV, access logs and vehicle records. Basis: our legitimate interests in protecting people, property and goods.
To handle protection claims: sharing claim details with our insurer. Basis: to perform the contract.
To meet legal duties: tax, accounting, and requests from the police or other authorities. Basis: legal obligation.
To tell you about our own storage products and offers: by email, text or post. Basis: our legitimate interests, as you are our customer. You can opt out at any time using the link in every message or by contacting us.
To understand and improve our website and advertising: analytics and advertising cookies. Basis: your consent, which you can change at any time through the cookie banner.
Who we share it with
We only share what each party needs: Stora, which runs our booking and customer system; Stripe, for card payments and identity checks; OpenTech Alliance, which runs our access control; our CCTV and security providers; Hiscox, our insurer, for protection claims; credit reference agencies, Storer Check and debt recovery agencies; our accountants, IT and professional advisers; and the police or other authorities where the law requires it.
We never sell your information or pass it to others for their marketing. Some of these providers may process information outside the UK. Where they do, it is protected by UK-approved safeguards.
How long we keep it
Customer records: for the length of your agreement and six years after it ends, for legal and tax reasons.
CCTV: about 31 days, unless needed for an incident.
Access logs: up to 12 months, unless needed for an incident.
Marketing details: until you opt out.
Enquiries that do not lead to a booking: up to 12 months.
Your rights
You can ask us to see, correct or delete your information, or to restrict or object to how we use it, or to transfer it to you. You can withdraw consent at any time. Some rights have limits, for example where we must keep records by law. To use any of these rights, contact us at the details above.
If you are unhappy with how we use your information, please tell us first. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
We need your details, ID check and vehicle details to provide storage. Without them we cannot offer you a unit. We do not make decisions about you by automated means alone.
Cookies
Our website uses essential cookies to work, and with your consent, analytics and advertising cookies, including Google Analytics and Google Ads. You choose which to accept in the cookie banner when you first visit, and you can change your choice at any time using the cookie settings link on the website.
Changes
We may update this notice. The latest version is always on this page.
Last updated: 29 October 2026.
Keystone Self-Storage Limited ("Keystone", "we", "us") is responsible for the personal information described in this notice. We are registered in England and Wales, company number 17343194, registered office 2nd Floor, Maritime Place Quayside, Chatham Maritime, Chatham, Kent ME4 4QZ. We trade as Keystone Self Storage from Shearway Business Park, Pent Road, Folkestone, Kent CT19 4RJ.
ICO registration number: ZC273223.
For any question about your information, email customerservice@keystone-selfstorage.co.uk or write to us at the address above.
What we collect
Your details: name, address, phone, email, and company details if you are a business.
Your booking: unit, dates, fees, payments, declared value of goods, Contents Protection Plan choice and any claims.
Identity check: we confirm your identity with photo ID before you move in. This is done through Stripe Identity, which checks your ID and a selfie.
Vehicles: make, model, colour and registration of vehicles that will come to the site.
Your alternate contact person: their name and contact details, which you give us with their agreement.
Site security: CCTV images and a log of every gate, door and unit access.
Website use: pages visited, device and browser, collected through cookies if you accept them.
Messages: emails, calls, WhatsApp and social media messages you send us.
Why we use it, and our legal basis
To provide your storage: taking bookings, giving access, billing, managing your account and enforcing the agreement, including our lien and right of sale. Basis: to perform our contract with you.
To check identity and credit: to prevent fraud and protect the site, including checks through credit reference agencies and the Storer Check database (www.storercheck.uk). Basis: our legitimate interests, and to perform the contract.
To keep the site safe and secure: CCTV, access logs and vehicle records. Basis: our legitimate interests in protecting people, property and goods.
To handle protection claims: sharing claim details with our insurer. Basis: to perform the contract.
To meet legal duties: tax, accounting, and requests from the police or other authorities. Basis: legal obligation.
To tell you about our own storage products and offers: by email, text or post. Basis: our legitimate interests, as you are our customer. You can opt out at any time using the link in every message or by contacting us.
To understand and improve our website and advertising: analytics and advertising cookies. Basis: your consent, which you can change at any time through the cookie banner.
Who we share it with
We only share what each party needs: Stora, which runs our booking and customer system; Stripe, for card payments and identity checks; OpenTech Alliance, which runs our access control; our CCTV and security providers; Hiscox, our insurer, for protection claims; credit reference agencies, Storer Check and debt recovery agencies; our accountants, IT and professional advisers; and the police or other authorities where the law requires it.
We never sell your information or pass it to others for their marketing. Some of these providers may process information outside the UK. Where they do, it is protected by UK-approved safeguards.
How long we keep it
Customer records: for the length of your agreement and six years after it ends, for legal and tax reasons.
CCTV: about 31 days, unless needed for an incident.
Access logs: up to 12 months, unless needed for an incident.
Marketing details: until you opt out.
Enquiries that do not lead to a booking: up to 12 months.
Your rights
You can ask us to see, correct or delete your information, or to restrict or object to how we use it, or to transfer it to you. You can withdraw consent at any time. Some rights have limits, for example where we must keep records by law. To use any of these rights, contact us at the details above.
If you are unhappy with how we use your information, please tell us first. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
We need your details, ID check and vehicle details to provide storage. Without them we cannot offer you a unit. We do not make decisions about you by automated means alone.
Cookies
Our website uses essential cookies to work, and with your consent, analytics and advertising cookies, including Google Analytics and Google Ads. You choose which to accept in the cookie banner when you first visit, and you can change your choice at any time using the cookie settings link on the website.
Changes
We may update this notice. The latest version is always on this page.
Last updated: 29 October 2026.